ctg77's Privacy Policy

1 Introduction

ctg77 ("we", "us", or "platform") is a trusted online gaming service provider in Bangladesh. We take the privacy of our users ("you" or "member") very seriously. This Privacy Policy ("Policy") explains how ctg77 collects, uses, stores, and discloses your personal information.

By accessing the ctg77.cam website or using our services, you agree to the terms of this policy. This policy is an integral part of our Terms and Conditions. We reserve the right to amend this policy at any time, and any changes will be announced via a notice on the website.

2 Definitions

Below are definitions of some important terms used in this policy:

• Personal Information: Any information that can directly or indirectly identify you.
• Processing: Any operation performed on personal information, such as collection, storage, modification, retrieval, or deletion.
• Third Party: Any natural or legal person other than ctg77 or you.
• Cookie: A small data file stored on your device.
• Service: All online gaming and related services provided through ctg77.cam.

3 What Information We Collect

ctg77 collects various types of information to provide its services. This information may be provided directly by you or collected automatically while you use the service.

3.1 Information You Provide

Information you provide during registration and account management:

• Full name and date of birth (for age verification — confirming 21+ age)
• Email address and mobile number
• National ID (NID) or passport details (for KYC verification)
• Residential address
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account number)
• Deposit and withdrawal information

3.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device information (device type, operating system, browser version)
• Login time and session-related information
• Gaming history and betting activity
• Data collected through cookies and similar tracking technologies
• Browsing behaviour on the website

3.3 Third-Party Information

In some cases, we may receive information about you from trusted third parties such as payment processors, identity verification services, or fraud prevention agencies.

4 Purpose of Information Use

ctg77 uses collected personal information only for the following legitimate purposes:

4.1 Account and Service Management

• Creating and managing your account
• Providing service-related communication and support
• Processing deposits, withdrawals, and financial transactions
• Personalising your gaming experience

4.2 Legal and Security Compliance

• Completing KYC (Know Your Customer) verification
• Complying with anti-money laundering (AML) regulations
• Detecting and preventing fraudulent activity
• Restricting access for those under 21 years of age
• Enforcing responsible gaming policies

4.3 Improvement and Marketing

• Improving platform performance and user experience
• Informing you about relevant promotional offers and bonuses
• Generating analytics and statistics (in a form that cannot personally identify you)

5 Information Disclosure and Sharing

ctg77 generally does not share your personal information with third parties. However, information may be disclosed in the limited circumstances described below:

5.1 Service Providers

We work with trusted service providers who carry out specific functions on our behalf. These include:

• Payment processors (bKash, Nagad, Rocket, Upay, etc.)
• Identity verification services
• Cybersecurity and fraud prevention agencies
• Technology infrastructure and cloud service providers

These third parties may only use the information for their specific service requirements and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose your information in order to comply with a court order, a legitimate request from a government authority, or applicable law.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred. In such circumstances, we will notify you in advance.

6 Information Security Measures

ctg77 uses industry-standard security technologies and practices to protect your personal information. The key components of our security infrastructure are:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transfers between your browser and our servers are fully encrypted.
• Firewall Protection: Advanced firewall systems are operated to prevent unauthorised access.
• Data Encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.

6.2 Organisational Safeguards

• Access to information is restricted to authorised personnel only
• Regular privacy and security training is provided to staff
• An incident response plan is in place for security events

7 Cookies and Tracking Technologies

The ctg77.cam website uses cookies and similar tracking technologies. These technologies help improve your browsing experience and ensure the platform functions properly.

7.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the site — maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences and settings (such as language or display settings).
• Analytics Cookies: For analysing site usage and improving services.
• Performance Cookies: For monitoring page loading speed and technical issues.

7.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may make some site features unavailable and you may not be able to log in.

8 Your Rights

As a member of ctg77, you have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request a correction. Many details can be updated directly from the profile section of your account.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, we may be required to retain certain information in cases of legal obligation, unresolved transactions, or active disputes.

8.4 Right to Object to Processing

If you do not wish to receive marketing communications, you may unsubscribe at any time by contacting us.

8.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, please contact us. We will endeavour to respond to your request within 30 (thirty) working days.

9 Data Retention Period

ctg77 retains your personal information only for as long as necessary or as required by law. Retention periods may vary depending on the type of information:

• Account Information: For the duration the account is active and thereafter as required by legal obligations.
• Financial Transaction Records: For the period specified under anti-money laundering (AML) regulations.
• Communication Logs: For a reasonable period for support purposes.
• Gaming History: For the period required for responsible gaming monitoring and legal compliance.

Once the retention period ends, information is securely deleted or anonymised.

10 International Data Transfers

Your information may be stored or processed outside Bangladesh for the purpose of providing ctg77's services. In such transfers, we ensure that adequate safeguards consistent with applicable law are in place and that the same standards we apply to your information are maintained.

11 Protection of Minors

ctg77 expressly states that our services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from any person under the age of 21. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe that a minor has gained access to our platform, please contact us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

12 Changes to the Policy

ctg77 may update this privacy policy from time to time. When changes are made, we will update the "Last Updated" date at the top of the page and, for significant changes, notify you by email or through the platform.

Continuing to use the service after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

13 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available 24/7 and ready to assist you.

To learn more, visit our FAQ page or read about us.